LIMITED WARRANTY

RackLogic Technologies, Inc. warrants its products to be free from defect in materials and workmanship for a period of a year or manufacture warranty. During this period RackLogic will repair and or replace components that prove to be defective.

This limited warranty shall not apply to a product that has been damaged by unreasonable use, i.e accident, negligence, service or modification by anyone other than RackLogic factory authorized technical person or by any other causes unrelated to defective materials or workmanship.

WARRANTY SERVICE

Should a product require service during the warranty period, please call the RackLogic Customer Service Department to request an RMA (Return Merchandise Authorization) number. When calling to request an RMA number please have the following information:

1. Original invoice number and customer
2. Products must be in original box and in re-saleable condition
3. Copy of the original invoice required
4. No missing parts

A credit memo will be issued within 14 days after the Accounting Department and Sales Department Manager have approved your return. Should you decide after 30 days to return the products, a 20% restocking fee and current market value will be applied to the original invoice.

RETURN FOR CREDIT

Also, customers can return products for credit within thirty (30) days from the date of invoice subject to the following:

1. Sales department approval
2. Products must be in original box and in re-saleable condition
3. Original invoice copy
4. No missing parts

SHIPPING INSTRUCTIONS

Once you are ready to ship (or deliver) the product back to RackLogic, the following must be done:

1. Clearly mark the RMA# on the shipping box
2. Provide a proof of purchase by invoice copy with the appropriate item circled.
3. A written description of the problem must be attached to the returned product.
4. Each product should be securely packed in its original container or equivalent.

Products are to be shipped FREIGHT PREPAID to RackLogic Technologies Inc. within 7 days of receiving the RMA#. Returned products must be sent to RackLogic Technologies, Inc. 45535 Northport Loop East Fremont CA, 94538. In order to prevent excessive use or disputes use the RMA#, RackLogic will charge a minimum of $50/hr labor fee as well as the cost of freight back to customer if the product is found to be non-defective or there were no problem descriptions attached to the product.

APPLICATION AND AUTHORIZATION FORMS

To ensure the security and smooth processing of orders made via credit card, please download and complete the following application and authorization forms and fax it back to us at fax number 510.580.5589

Credit Application Form (279KB)

Credit Card Authorization Form (285KB)

Bank Verification Form (285KB)

Resale Information Form (285KB)

RackLogic Technologies Customer Service is available Monday thru Friday 9am to 4:30pm PST, and can be reached at: (800) 980-0588.